Project Management
Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO) is a 5 Days executive education programme delivered in Bangkok, Thailand. Practical frameworks, case studies, and facilitator-led workshops help participants apply learning at work.
Start date
22 February 2027
Duration
5 Days
Location
2 venues
Rating
0.0 / 5
Dates & venues
6 scheduled deliveries from the live catalogue · 2 upcoming, 4 past
Upcoming dates
Open for registration22 February 2027
22 February 2027
Past dates
Already completedThese deliveries have already taken place and are shown for catalogue history only.
27 February 2023
Past dateBangkok, Thailand5 Days · $1,390
5 March 2024
Past dateBangkok, Thailand5 Days · $1,490
10 March 2025
Past dateBangkok, Thailand5 Days · $1,590
23 February 2026
Past dateBangkok, Thailand5 Days · $1,590
Programme essentials
Level
Professional
Language
English
Certificate
BCTCI Certificate of Completion
Group size
Up to 12
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About this course
Business Process Outsourcing (BPO) is a 5-day professional programme designed for specialists and managers working in Project Management. The course builds practical capability in Business Process Outsourcing (BPO), Lunch & Refreshment, and Accommodation, using consultant-led workshops, real organisational cases, and tools you can apply immediately after the classroom. Participants leave with a structured implementation plan aligned to their role and to organisational priorities.
Learning objectives
What participants will be able to do after the programme.
- Explain the core principles, standards, and decision points that underpin Business Process Outsourcing (BPO).
- Plan, package, and manage procurement of goods, works, and services with defensible value for money.
- Diagnose performance gaps and select the right tools for Lunch & Refreshment.
- Design an implementation roadmap that connects Lunch & Refreshment with measurable results.
- Communicate recommendations clearly to colleagues, executives, and external partners.
- Evaluate risks, trade-offs, and quality criteria related to Accommodation.
Personal impact
How this programme develops the individual professional.
- Gain confidence handling complex business process outsourcing (bpo) issues without waiting for specialist support.
- Strengthen your professional credibility when advising managers and stakeholders on lunch & refreshment.
- Expand your toolkit for lunch & refreshment with methods you can use in the next working week.
- Build a personal action plan that links new skills to your current responsibilities and career goals.
Organizational impact
Benefits your organisation gains from this training.
- Strengthen transparency, competition, and auditability of procurement decisions.
- Reduce rework, delays, and compliance gaps through clearer accommodation processes.
- Enable knowledge transfer so project management capability does not sit with a single individual.
- Support organisational strategy with practical tools for accommodation and performance follow-up.
Programme outline
Day-by-day structure of the classroom sessions.
- 1
Day 1
Foundations of Business Process Outsourcing (BPO)
- 1Context, challenges, and success criteria for Business Process Outsourcing (BPO)
- 2Core concepts and language of Business Process Outsourcing (BPO)
- 3Diagnostic exercise using participants’ real work situations
- 2
Day 2
Business Process Outsourcing (BPO)
- 1Tools and methods for Business Process Outsourcing (BPO)
- 2Applying Lunch & Refreshment and Accommodation in a facilitated case
- 3Group exercise, feedback, and translation to your organisation
- 3
Day 3
Business Process Outsourcing (BPO)
- 1Tools and methods for Business Process Outsourcing (BPO)
- 2Applying Lunch & Refreshment and Accommodation in a facilitated case
- 3Group exercise, feedback, and translation to your organisation
- 4
Day 4
Business Process Outsourcing (BPO)
- 1Tools and methods for Business Process Outsourcing (BPO)
- 2Applying Lunch & Refreshment and Accommodation in a facilitated case
- 3Group exercise, feedback, and translation to your organisation
- 5
Day 5
Integration, practice, and workplace action planning
- 1Integrated case or simulation drawing on the full programme
- 2Peer review of draft workplace solutions
- 3Personal and organisational action plans, next steps, and certification briefing
Training methodology
How learning is delivered in the classroom.
- Expert input on standards, rules, and commercial practice
- Document clinics using realistic bidding, contract, or financial packs
- Group analysis of risk, compliance, and value-for-money trade-offs
- Simulated negotiations or review committees
- Action planning for procedures, controls, and stakeholder briefings
- Classroom delivery with collaborative activities and direct facilitator coaching
Main takeaways
Key outcomes participants leave with.
- Takeaway 1A practical working knowledge of Business Process Outsourcing (BPO)
- Takeaway 2Ready-to-use approaches for Lunch & Refreshment and Accommodation
- Takeaway 3Applied competence in Exposure Visit
- Takeaway 4Applied competence in Accommodation
- Takeaway 5Applied competence in Lunch & Refreshment
- Takeaway 6Templates, checklists, or decision aids for business process outsourcing (bpo)
- Takeaway 7A 30–90 day implementation plan agreed during the programme
Course essentials
Key facts for planning attendance and registration.
- Duration
- 5 Days
- Format
- Classroom
- Level
- Professional
- Location
- Bangkok, Thailand
- Language
- English
- Certification
- BCTCI Certificate of Completion
- Prerequisites
- Open to professionals with relevant experience
- Class size
- 12
- Delivery
- Classroom
Course Brochure
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Training Materials
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Course Questionnaire
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