Communication
Conflict Resolution and Complaint Management
Conflict Resolution and Complaint Management
Conflict Resolution and Complaint Management is a 5 Days executive education programme delivered in Istanbul, Turkiye. Practical frameworks, case studies, and facilitator-led workshops help participants apply learning at work.
Start date
12 April 2027
Duration
5 Days
Location
5 venues
Rating
0.0 / 5
Communication
Conflict Resolution and Complaint Management
Dates & venues
9 scheduled deliveries from the live catalogue · 5 upcoming, 4 past
Upcoming dates
Open for registration12 April 2027
10 May 2027
10 May 2027
9 August 2027
1 November 2027
Past dates
Already completedThese deliveries have already taken place and are shown for catalogue history only.
15 April 2023
Past dateIstanbul, Turkiye5 Days · $1,790
15 April 2024
Past dateIstanbul, Turkiye5 Days · $1,990
13 April 2026
Past dateIstanbul, Turkiye5 Days · $2,990
10 August 2026
Past dateHanoi, Vietnam5 Days · $1,990
Programme essentials
Level
Professional
Language
English
Certificate
BCTCI Certificate of Completion
Group size
Up to 12
Need help registering?
About this course
Conflict Resolution and Complaint Management is a 5-day professional programme designed for specialists and managers working in Communication. The course builds practical capability in Conflict Resolution, Complaint Management, and Accommodation, using consultant-led workshops, real organisational cases, and tools you can apply immediately after the classroom. Participants leave with a structured implementation plan aligned to their role and to organisational priorities.
Learning objectives
What participants will be able to do after the programme.
- Explain the core principles, standards, and decision points that underpin Conflict Resolution and Complaint Management.
- Apply practical frameworks for Conflict Resolution to realistic workplace scenarios.
- Diagnose performance gaps and select the right tools for Complaint Management.
- Design an implementation roadmap that connects Lunch & Refreshment with measurable results.
- Communicate recommendations clearly to colleagues, executives, and external partners.
- Evaluate risks, trade-offs, and quality criteria related to Accommodation.
Personal impact
How this programme develops the individual professional.
- Gain confidence handling complex conflict resolution issues without waiting for specialist support.
- Strengthen your professional credibility when advising managers and stakeholders on lunch & refreshment.
- Expand your toolkit for complaint management with methods you can use in the next working week.
- Build a personal action plan that links new skills to your current responsibilities and career goals.
Organizational impact
Benefits your organisation gains from this training.
- Improve consistency and quality of conflict resolution practice across teams and units.
- Reduce rework, delays, and compliance gaps through clearer accommodation processes.
- Enable knowledge transfer so communication capability does not sit with a single individual.
- Support organisational strategy with practical tools for accommodation and performance follow-up.
Programme outline
Day-by-day structure of the classroom sessions.
- 1
Day 1
Foundations of Conflict Resolution
- 1Context, challenges, and success criteria for Conflict Resolution and Complaint Management
- 2Core concepts and language of Conflict Resolution
- 3Diagnostic exercise using participants’ real work situations
- 2
Day 2
Complaint Management
- 1Tools and methods for Complaint Management
- 2Applying Lunch & Refreshment and Accommodation in a facilitated case
- 3Group exercise, feedback, and translation to your organisation
- 3
Day 3
Complaint Management
- 1Tools and methods for Complaint Management
- 2Applying Lunch & Refreshment and Accommodation in a facilitated case
- 3Group exercise, feedback, and translation to your organisation
- 4
Day 4
Complaint Management
- 1Tools and methods for Complaint Management
- 2Applying Lunch & Refreshment and Accommodation in a facilitated case
- 3Group exercise, feedback, and translation to your organisation
- 5
Day 5
Integration, practice, and workplace action planning
- 1Integrated case or simulation drawing on the full programme
- 2Peer review of draft workplace solutions
- 3Personal and organisational action plans, next steps, and certification briefing
Training methodology
How learning is delivered in the classroom.
- Facilitated workshops with executive-level discussion
- Role-plays, coaching conversations, and behavioural practice
- Case studies drawn from public, corporate, and development settings
- Peer learning and structured reflection
- Personal leadership or communication action planning
- Classroom delivery with collaborative activities and direct facilitator coaching
Main takeaways
Key outcomes participants leave with.
- Takeaway 1A practical working knowledge of Conflict Resolution and Complaint Management
- Takeaway 2Ready-to-use approaches for Lunch & Refreshment and Accommodation
- Takeaway 3Applied competence in Exposure Visit
- Takeaway 4Applied competence in Accommodation
- Takeaway 5Applied competence in Lunch & Refreshment
- Takeaway 6Templates, checklists, or decision aids for conflict resolution
- Takeaway 7A 30–90 day implementation plan agreed during the programme
Course essentials
Key facts for planning attendance and registration.
- Duration
- 5 Days
- Format
- Classroom
- Level
- Professional
- Location
- Istanbul, Turkiye
- Language
- English
- Certification
- BCTCI Certificate of Completion
- Prerequisites
- Open to professionals with relevant experience
- Class size
- 12
- Delivery
- Classroom
Course Brochure
Not available yetThis course does not have a brochure PDF uploaded yet. Leave your details and our team will follow up.
No brochure file is available for this programme yet. Request one and our team will prepare and send the details to you.
We will contact you by email (and WhatsApp if provided) once it is ready.
Training Materials
Download course handouts, slides, and reference documents shared by your trainer.
Course Questionnaire
Assess your learning progress