Communication
Customer Service for the Public Sector
Customer Service for the Public Sector
Customer Service for the Public Sector is a 5 Days executive education programme delivered in Bali, Indonesia. Practical frameworks, case studies, and facilitator-led workshops help participants apply learning at work.
Start date
11 January 2027
Duration
5 Days
Location
7 venues
Rating
0.0 / 5
Dates & venues
18 scheduled deliveries from the live catalogue · 9 upcoming, 9 past
Upcoming dates
Open for registration11 January 2027
5 April 2027
5 April 2027
5 April 2027
3 May 2027
7 June 2027
26 July 2027
9 August 2027
23 August 2027
Past dates
Already completedThese deliveries have already taken place and are shown for catalogue history only.
10 January 2024
Past dateKuala Lumpur, Malaysia5 Days · $1,590
10 March 2025
Past dateBali, Indonesia5 Days · $1,690
7 April 2025
Past dateKuala Lumpur, Malaysia5 Days · $1,590
7 April 2025
Past dateBali, Indonesia5 Days · $1,690
16 June 2025
Past dateBali, Indonesia5 Days · $1,690
6 April 2026
Past dateBali, Indonesia5 Days · $2,390
4 May 2026
Past dateKuala Lumpur, Malaysia5 Days · $1,890
1 June 2026
Past dateBali, Indonesia5 Days · $2,390
24 August 2026
Past dateBali, Indonesia5 Days · $2,390
Programme essentials
Level
Professional
Language
English
Certificate
BCTCI Certificate of Completion
Group size
Up to 12
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About this course
Customer Service for the Public Sector is a 5-day professional programme designed for specialists and managers working in Communication. The course builds practical capability in Customer Service, the Public Sector, and Accommodation, using consultant-led workshops, real organisational cases, and tools you can apply immediately after the classroom. Participants leave with a structured implementation plan aligned to their role and to organisational priorities.
Learning objectives
What participants will be able to do after the programme.
- Explain the core principles, standards, and decision points that underpin Customer Service for the Public Sector.
- Apply practical frameworks for Customer Service to realistic workplace scenarios.
- Diagnose performance gaps and select the right tools for the Public Sector.
- Design an implementation roadmap that connects Lunch & Refreshment with measurable results.
- Communicate recommendations clearly to colleagues, executives, and external partners.
- Evaluate risks, trade-offs, and quality criteria related to Accommodation.
Personal impact
How this programme develops the individual professional.
- Gain confidence handling complex customer service issues without waiting for specialist support.
- Strengthen your professional credibility when advising managers and stakeholders on lunch & refreshment.
- Expand your toolkit for the public sector with methods you can use in the next working week.
- Build a personal action plan that links new skills to your current responsibilities and career goals.
Organizational impact
Benefits your organisation gains from this training.
- Improve consistency and quality of customer service practice across teams and units.
- Reduce rework, delays, and compliance gaps through clearer accommodation processes.
- Enable knowledge transfer so communication capability does not sit with a single individual.
- Support organisational strategy with practical tools for accommodation and performance follow-up.
Programme outline
Day-by-day structure of the classroom sessions.
- 1
Day 1
Foundations of Customer Service
- 1Context, challenges, and success criteria for Customer Service for the Public Sector
- 2Core concepts and language of Customer Service
- 3Diagnostic exercise using participants’ real work situations
- 2
Day 2
the Public Sector
- 1Tools and methods for the Public Sector
- 2Applying Lunch & Refreshment and Accommodation in a facilitated case
- 3Group exercise, feedback, and translation to your organisation
- 3
Day 3
the Public Sector
- 1Tools and methods for the Public Sector
- 2Applying Lunch & Refreshment and Accommodation in a facilitated case
- 3Group exercise, feedback, and translation to your organisation
- 4
Day 4
the Public Sector
- 1Tools and methods for the Public Sector
- 2Applying Lunch & Refreshment and Accommodation in a facilitated case
- 3Group exercise, feedback, and translation to your organisation
- 5
Day 5
Integration, practice, and workplace action planning
- 1Integrated case or simulation drawing on the full programme
- 2Peer review of draft workplace solutions
- 3Personal and organisational action plans, next steps, and certification briefing
Training methodology
How learning is delivered in the classroom.
- Facilitated workshops with executive-level discussion
- Role-plays, coaching conversations, and behavioural practice
- Case studies drawn from public, corporate, and development settings
- Peer learning and structured reflection
- Personal leadership or communication action planning
- Classroom delivery with collaborative activities and direct facilitator coaching
Main takeaways
Key outcomes participants leave with.
- Takeaway 1A practical working knowledge of Customer Service for the Public Sector
- Takeaway 2Ready-to-use approaches for Lunch & Refreshment and Accommodation
- Takeaway 3Applied competence in Exposure Visit
- Takeaway 4Applied competence in Accommodation
- Takeaway 5Applied competence in Lunch & Refreshment
- Takeaway 6Templates, checklists, or decision aids for customer service
- Takeaway 7A 30–90 day implementation plan agreed during the programme
Course essentials
Key facts for planning attendance and registration.
- Duration
- 5 Days
- Format
- Classroom
- Level
- Professional
- Location
- Bandung, Indonesia
- Language
- English
- Certification
- BCTCI Certificate of Completion
- Prerequisites
- Open to professionals with relevant experience
- Class size
- 12
- Delivery
- Classroom
Course Brochure
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Training Materials
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Course Questionnaire
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