Banking
Debt Collection, Recovery, Negotiation & Credit Control Management
Debt Collection, Recovery, Negotiation & Credit Control Management
Debt Collection, Recovery, Negotiation & Credit Control Management is a 5 Days executive education programme delivered in Kuala Lumpur, Malaysia. Practical frameworks, case studies, and facilitator-led workshops help participants apply learning at work.
Start date
1 March 2027
Duration
5 Days
Location
5 venues
Rating
0.0 / 5
Banking
Debt Collection, Recovery, Negotiation & Credit Control Management
Dates & venues
10 scheduled deliveries from the live catalogue · 6 upcoming, 4 past
Upcoming dates
Open for registration1 March 2027
1 March 2027
19 July 2027
6 September 2027
6 September 2027
22 November 2027
Past dates
Already completedThese deliveries have already taken place and are shown for catalogue history only.
2 March 2026
Past dateKuala Lumpur, Malaysia5 Days · $1,890
7 September 2026
Past dateSeoul, South Korea5 Days · $3,990
7 September 2026
Past dateKuala Lumpur, Malaysia5 Days · $2,190
2 November 2026
Past dateSeoul, South Korea5 Days · $3,990
Programme essentials
Level
Professional
Language
English
Certificate
BCTCI Certificate of Completion
Group size
Up to 12
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About this course
Debt Collection, Recovery, Negotiation & Credit Control Management is a 5-day professional programme designed for specialists and managers working in Banking. The course builds practical capability in Debt Collection, Recovery, Negotiation, Credit Control Management, and Accommodation, using consultant-led workshops, real organisational cases, and tools you can apply immediately after the classroom. Participants leave with a structured implementation plan aligned to their role and to organisational priorities.
Learning objectives
What participants will be able to do after the programme.
- Explain the core principles, standards, and decision points that underpin Debt Collection, Recovery, Negotiation & Credit Control Management.
- Apply practical frameworks for Debt Collection, Recovery, Negotiation to realistic workplace scenarios.
- Diagnose performance gaps and select the right tools for Credit Control Management.
- Design an implementation roadmap that connects Lunch & Refreshment with measurable results.
- Communicate recommendations clearly to colleagues, executives, and external partners.
- Evaluate risks, trade-offs, and quality criteria related to Accommodation.
Personal impact
How this programme develops the individual professional.
- Gain confidence handling complex debt collection, recovery, negotiation issues without waiting for specialist support.
- Strengthen your professional credibility when advising managers and stakeholders on lunch & refreshment.
- Expand your toolkit for credit control management with methods you can use in the next working week.
- Build a personal action plan that links new skills to your current responsibilities and career goals.
Organizational impact
Benefits your organisation gains from this training.
- Improve consistency and quality of debt collection, recovery, negotiation practice across teams and units.
- Reduce rework, delays, and compliance gaps through clearer accommodation processes.
- Enable knowledge transfer so banking capability does not sit with a single individual.
- Support organisational strategy with practical tools for accommodation and performance follow-up.
Programme outline
Day-by-day structure of the classroom sessions.
- 1
Day 1
Foundations of Debt Collection, Recovery, Negotiation
- 1Context, challenges, and success criteria for Debt Collection, Recovery, Negotiation & Credit Control Management
- 2Core concepts and language of Debt Collection, Recovery, Negotiation
- 3Diagnostic exercise using participants’ real work situations
- 2
Day 2
Credit Control Management
- 1Tools and methods for Credit Control Management
- 2Applying Lunch & Refreshment and Accommodation in a facilitated case
- 3Group exercise, feedback, and translation to your organisation
- 3
Day 3
Credit Control Management
- 1Tools and methods for Credit Control Management
- 2Applying Lunch & Refreshment and Accommodation in a facilitated case
- 3Group exercise, feedback, and translation to your organisation
- 4
Day 4
Credit Control Management
- 1Tools and methods for Credit Control Management
- 2Applying Lunch & Refreshment and Accommodation in a facilitated case
- 3Group exercise, feedback, and translation to your organisation
- 5
Day 5
Integration, practice, and workplace action planning
- 1Integrated case or simulation drawing on the full programme
- 2Peer review of draft workplace solutions
- 3Personal and organisational action plans, next steps, and certification briefing
Training methodology
How learning is delivered in the classroom.
- Expert input on standards, rules, and commercial practice
- Document clinics using realistic bidding, contract, or financial packs
- Group analysis of risk, compliance, and value-for-money trade-offs
- Simulated negotiations or review committees
- Action planning for procedures, controls, and stakeholder briefings
- Classroom delivery with collaborative activities and direct facilitator coaching
Main takeaways
Key outcomes participants leave with.
- Takeaway 1A practical working knowledge of Debt Collection, Recovery, Negotiation & Credit Control Management
- Takeaway 2Ready-to-use approaches for Lunch & Refreshment and Accommodation
- Takeaway 3Applied competence in Exposure Visit
- Takeaway 4Applied competence in Accommodation
- Takeaway 5Applied competence in Lunch & Refreshment
- Takeaway 6Templates, checklists, or decision aids for debt collection, recovery, negotiation
- Takeaway 7A 30–90 day implementation plan agreed during the programme
Course essentials
Key facts for planning attendance and registration.
- Duration
- 5 Days
- Format
- Classroom
- Level
- Professional
- Location
- Kuala Lumpur, Malaysia
- Language
- English
- Certification
- BCTCI Certificate of Completion
- Prerequisites
- Open to professionals with relevant experience
- Class size
- 12
- Delivery
- Classroom
Course Brochure
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Training Materials
Download course handouts, slides, and reference documents shared by your trainer.
Course Questionnaire
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