Banking
Digital Transformation in Insurance
Digital Transformation in Insurance
Course Digital Transformation in Insurance Duration 5 Days Date July 06-10,2026 Venue Bangkok, Thailand Investment 2,390 USD Email info@bctci.com WhatsApp +66 94 7800 807 Course Objectives: By the end of this course, participants will be able to: Understand the meaning, scope, and strategic importance of digital transformation in the insurance sector. Identify how technology is reshaping underwriting, claims, distribution, customer service, risk management, and compliance. Explore modern insurance technologies such as AI, automation, data analytics, cloud platforms, digital channels, and insurtech solutions. Assess digital maturity and transformation readiness within an insurance organization. Improve customer experience through digital journeys, self-service tools, mobile platforms, and personalized services. Strengthen operational efficiency through process automation and workflow redesign. Understand cybersecurity, data privacy, regulatory, and governance issues linked to digital insurance. Design practical digital transformation roadmaps for insurance companies. Build leadership capabilities to manage digital change and innovation. Apply digital tools to improve business performance, competitiveness, and long-term sustainability. Personal and Organizational Impacts Personal Impacts Participants will be able to: Develop stronger digital leadership and decision-making confidence. Understand how their role can contribute to digital transformation. Improve skills in digital strategy, innovation, customer experience, and process improvement. Become more comfortable working with data, automation, and digital platforms. Strengthen problem-solving skills in modern insurance operations. Communicate digital ideas more ef
Start date
22 March 2027
Duration
5 Days
Location
5 venues
Rating
0.0 / 5
Dates & venues
10 scheduled deliveries from the live catalogue · 8 upcoming, 2 past
Upcoming dates
Open for registration22 March 2027
5 April 2027
24 May 2027
24 May 2027
28 June 2027
26 July 2027
26 July 2027
25 October 2027
Past dates
Already completedThese deliveries have already taken place and are shown for catalogue history only.
6 April 2026
Past dateBangkok, Thailand5 Days · $1,990
25 May 2026
Past dateBangkok, Thailand5 Days · $2,190
Programme essentials
Level
Professional
Language
English
Certificate
BCTCI Certificate of Completion
Group size
Up to 12
Need help registering?
About this course
Digital Transformation in Insurance is a 5-day professional programme designed for specialists and managers working in Banking. The course builds practical capability in Digital Transformation in Insurance, Lunch & Refreshment, and Accommodation, using consultant-led workshops, real organisational cases, and tools you can apply immediately after the classroom. Participants leave with a structured implementation plan aligned to their role and to organisational priorities.
Learning objectives
What participants will be able to do after the programme.
- Understand the meaning, scope, and strategic importance of digital transformation in the insurance sector.
- Identify how technology is reshaping underwriting, claims, distribution, customer service, risk management, and compliance.
- Explore modern insurance technologies such as AI, automation, data analytics, cloud platforms, digital channels, and insurtech solutions.
- Assess digital maturity and transformation readiness within an insurance organization.
- Improve customer experience through digital journeys, self-service tools, mobile platforms, and personalized services.
- Strengthen operational efficiency through process automation and workflow redesign.
- Understand cybersecurity, data privacy, regulatory, and governance issues linked to digital insurance.
- Design practical digital transformation roadmaps for insurance companies.
Personal impact
How this programme develops the individual professional.
- Develop stronger digital leadership and decision-making confidence.
- Understand how their role can contribute to digital transformation.
- Improve skills in digital strategy, innovation, customer experience, and process improvement.
- Become more comfortable working with data, automation, and digital platforms.
- Strengthen problem-solving skills in modern insurance operations.
- Communicate digital ideas more effectively with senior management, IT teams, and business units.
- Build confidence in leading or supporting transformation projects.
- Improve adaptability in a rapidly changing insurance environment.
Organizational impact
Benefits your organisation gains from this training.
- The organization will benefit through
- Improved operational efficiency and reduced manual processing.
- Better customer experience across policy purchase, servicing, claims, and renewals.
- Stronger digital distribution and sales performance.
- Improved underwriting and claims decision-making through data and analytics.
- Reduced fraud, errors, and process delays.
- Better regulatory compliance and data governance.
- Stronger innovation culture across departments.
Programme outline
Day-by-day structure of the classroom sessions.
- 1
Day 1
Focus area 1
- 1Foundations of Digital Transformation in Insurance
- 2Module 1: Understanding Digital Transformation in Insurance
- 3Meaning of digital transformation in the insurance industry
- 2
Day 2
Focus area 2
- 1Difference between digitization, digitalization, and digital transformation
- 2Why insurance companies need digital transformation
- 3Traditional insurance model vs. digital insurance model
- 3
Day 3
Focus area 3
- 1Key global trends reshaping insurance
- 2Module 2: The Changing Insurance Business Environment
Training methodology
How learning is delivered in the classroom.
- Consultant-led interactive workshops with practical frameworks
- Real-world case studies and facilitated group discussion
- Exercises designed around participants’ actual workplace challenges
- Peer exchange across organisations and sectors
- Action planning and post-course reference materials
- Classroom delivery with collaborative activities and direct facilitator coaching
Main takeaways
Key outcomes participants leave with.
- Takeaway 1At the end of the course, participants will take away
- Takeaway 2A clear understanding of digital transformation in the insurance sector.
- Takeaway 3Practical knowledge of how digital technologies improve insurance operations.
- Takeaway 4Stronger ability to analyze customer journeys and digital service gaps.
- Takeaway 5Knowledge of digital underwriting, claims automation, fraud detection, and analytics.
- Takeaway 6Better understanding of cybersecurity, data privacy, and digital governance.
- Takeaway 7Ability to identify high-impact digital opportunities within insurance companies.
- Takeaway 8Practical tools to assess digital maturity.
Course essentials
Key facts for planning attendance and registration.
- Duration
- 5 Days
- Format
- Classroom
- Level
- Professional
- Location
- Milan, Italy
- Language
- English
- Certification
- BCTCI Certificate of Completion
- Prerequisites
- Open to professionals with relevant experience
- Class size
- 12
- Delivery
- Classroom
Course Brochure
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Training Materials
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Course Questionnaire
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