Communication
Leading Under Pressure: Managing Conflicts, Difficult People & Challenging Situations
Leading Under Pressure: Managing Conflicts, Difficult People & Challenging Situations
Leading Under Pressure: Managing Conflicts, Difficult People & Challenging Situations examines practical approaches to communication, with attention to audience, purpose and communication choices, message development and interaction skills, and feedback, difficult situations and improvement.
Start date
4 January 2027
Duration
5 Days
Location
2 venues
Rating
0.0 / 5
Communication
Leading Under Pressure: Managing Conflicts, Difficult People & Challenging Situations
Dates & venues
2 scheduled deliveries from the live catalogue
Upcoming dates
Open for registration4 January 2027
4 January 2027
Programme essentials
Level
Professional
Language
English
Certificate
BCTCI Certificate of Completion
Group size
Up to 12
Need help registering?
About this course
This course focuses on Leading Under Pressure: Managing Conflicts, Difficult People & Challenging Situations. The proposed learning scope connects core concepts with professional decisions in communication. It provides a framework for analysing a workplace situation, comparing options, recognising limitations and planning improvements. The outline describes subject modules rather than a fixed daily timetable; duration and location follow the selected scheduled offering.
Learning objectives
What participants will be able to do after the programme.
- Explain the concepts and practical decisions involved in Leading Under Pressure.
- Assess audience, purpose and communication choices in relation to the course topic.
- Compare approaches to message development and interaction skills using a relevant workplace scenario.
- Identify evidence needed for feedback, difficult situations and improvement.
- Develop a workplace application plan with responsibilities, risks and measurable next steps.
Personal impact
How this programme develops the individual professional.
- Strengthen your ability to analyse issues related to Leading Under Pressure.
- Explain professional recommendations using evidence and clear decision criteria.
- Identify development priorities and practical next steps for your role.
Organizational impact
Benefits your organisation gains from this training.
- Build a shared approach to Leading Under Pressure.
- Support clearer responsibilities, risk awareness and evidence-based decisions.
- Connect improvement proposals to measurable operational outcomes.
Programme outline
Day-by-day structure of the classroom sessions.
- 1
Day 1
Course context: Leading Under Pressure
- 1Scope, terminology and professional context
- 2Stakeholders, requirements and success criteria
- 2
Day 2
Audience, purpose and communication choices
- 1Application to Leading Under Pressure
- 2Methods, decision criteria and limitations
- 3Worked scenario and reflection questions
- 3
Day 3
Message development and interaction skills
- 1Application to Leading Under Pressure
- 2Methods, decision criteria and limitations
- 3Worked scenario and reflection questions
- 4
Day 4
Feedback, difficult situations and improvement
- 1Application to Leading Under Pressure
- 2Methods, decision criteria and limitations
- 3Worked scenario and reflection questions
- 5
Day 5
Application and improvement planning
- 1Compare options and document recommendations
- 2Identify risks, responsibilities and follow-up measures
Training methodology
How learning is delivered in the classroom.
- Suggested approach: topic briefings and structured discussion
- Suggested approach: scenario analysis and worked examples
- Suggested approach: reflective exercises and workplace application planning
Main takeaways
Key outcomes participants leave with.
- Takeaway 1A structured framework for analysing Leading Under Pressure
- Takeaway 2Decision criteria for comparing practical options
- Takeaway 3A framework for a workplace improvement plan
Course essentials
Key facts for planning attendance and registration.
- Duration
- See selected scheduled offering
- Format
- Classroom
- Level
- Professional
- Location
- Geneva, Switzerland
- Language
- English
- Certification
- BCTCI Certificate of Completion
- Prerequisites
- Open to professionals with relevant experience
- Class size
- 12
- Delivery
- Classroom
Course Brochure
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Training Materials
Download course handouts, slides, and reference documents shared by your trainer.
Course Questionnaire
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