Administration & Office MGT
Service Design for Internal Admin: Thinking Like a Customer of Your Office
Service Design for Internal Admin: Thinking Like a Customer of Your Office
Service Design for Internal Admin: Thinking Like a Customer of Your Office is a 5 Days executive education programme delivered in Sydney, Australia. Practical frameworks, case studies, and facilitator-led workshops help participants apply learning at work.
Start date
16 November 2026
Duration
5 Days
Location
8 venues
Rating
0.0 / 5
Administration & Office MGT
Service Design for Internal Admin: Thinking Like a Customer of Your Office
Dates & venues
19 scheduled deliveries from the live catalogue · 16 upcoming, 3 past
Upcoming dates
Open for registration16 November 2026
16 November 2026
21 December 2026
21 December 2026
1 March 2027
1 March 2027
7 June 2027
7 June 2027
7 June 2027
30 August 2027
8 November 2027
15 November 2027
15 November 2027
13 December 2027
13 December 2027
20 December 2027
Past dates
Already completedThese deliveries have already taken place and are shown for catalogue history only.
2 March 2026
Past dateSydney, Australia5 Days · $4,390
1 June 2026
Past dateLondon, UK5 Days · $5,900
1 June 2026
Past dateLondon, UK5 Days · $5,900
Programme essentials
Level
Professional
Language
English
Certificate
BCTCI Certificate of Completion
Group size
Up to 12
Need help registering?
About this course
Service Design for Internal Admin: Thinking Like a Customer of Your Office is a 5-day professional programme designed for specialists and managers working in Administration And Office Mgt. The course builds practical capability in Service Design, Internal Admin, and Thinking Like a Customer of Your Office, using consultant-led workshops, real organisational cases, and tools you can apply immediately after the classroom. Participants leave with a structured implementation plan aligned to their role and to organisational priorities.
Learning objectives
What participants will be able to do after the programme.
- Explain the core principles, standards, and decision points that underpin Service Design for Internal Admin: Thinking Like a Customer of Your Office.
- Apply practical frameworks for Service Design to realistic workplace scenarios.
- Diagnose performance gaps and select the right tools for Internal Admin.
- Design an implementation roadmap that connects Lunch & Refreshment with measurable results.
- Communicate recommendations clearly to colleagues, executives, and external partners.
- Evaluate risks, trade-offs, and quality criteria related to Thinking Like a Customer of Your Office.
Personal impact
How this programme develops the individual professional.
- Gain confidence handling complex service design issues without waiting for specialist support.
- Strengthen your professional credibility when advising managers and stakeholders on lunch & refreshment.
- Expand your toolkit for internal admin with methods you can use in the next working week.
- Build a personal action plan that links new skills to your current responsibilities and career goals.
Organizational impact
Benefits your organisation gains from this training.
- Improve consistency and quality of service design practice across teams and units.
- Reduce rework, delays, and compliance gaps through clearer accommodation processes.
- Enable knowledge transfer so administration and office mgt capability does not sit with a single individual.
- Support organisational strategy with practical tools for thinking like a customer of your office and performance follow-up.
Programme outline
Day-by-day structure of the classroom sessions.
- 1
Day 1
Foundations of Service Design
- 1Context, challenges, and success criteria for Service Design for Internal Admin: Thinking Like a Customer of Your Office
- 2Core concepts and language of Service Design
- 3Diagnostic exercise using participants’ real work situations
- 2
Day 2
Internal Admin
- 1Tools and methods for Internal Admin
- 2Applying Lunch & Refreshment and Accommodation in a facilitated case
- 3Group exercise, feedback, and translation to your organisation
- 3
Day 3
Thinking Like a Customer of Your Office
- 1Tools and methods for Thinking Like a Customer of Your Office
- 2Applying Lunch & Refreshment and Accommodation in a facilitated case
- 3Group exercise, feedback, and translation to your organisation
- 4
Day 4
Thinking Like a Customer of Your Office
- 1Tools and methods for Thinking Like a Customer of Your Office
- 2Applying Lunch & Refreshment and Accommodation in a facilitated case
- 3Group exercise, feedback, and translation to your organisation
- 5
Day 5
Integration, practice, and workplace action planning
- 1Integrated case or simulation drawing on the full programme
- 2Peer review of draft workplace solutions
- 3Personal and organisational action plans, next steps, and certification briefing
Training methodology
How learning is delivered in the classroom.
- Consultant-led interactive workshops with practical frameworks
- Real-world case studies and facilitated group discussion
- Exercises designed around participants’ actual workplace challenges
- Peer exchange across organisations and sectors
- Action planning and post-course reference materials
- Classroom delivery with collaborative activities and direct facilitator coaching
Main takeaways
Key outcomes participants leave with.
- Takeaway 1A practical working knowledge of Service Design for Internal Admin: Thinking Like a Customer of Your Office
- Takeaway 2Ready-to-use approaches for Lunch & Refreshment and Accommodation
- Takeaway 3Applied competence in Exposure Visit
- Takeaway 4Applied competence in Accommodation
- Takeaway 5Applied competence in Lunch & Refreshment
- Takeaway 6Templates, checklists, or decision aids for service design
- Takeaway 7A 30–90 day implementation plan agreed during the programme
Course essentials
Key facts for planning attendance and registration.
- Duration
- 5 Days
- Format
- Classroom
- Level
- Professional
- Location
- Tokyo, Japan
- Language
- English
- Certification
- BCTCI Certificate of Completion
- Prerequisites
- Open to professionals with relevant experience
- Class size
- 12
- Delivery
- Classroom
Course Brochure
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Training Materials
Download course handouts, slides, and reference documents shared by your trainer.
Course Questionnaire
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