Retail & Commerce
Retail Sales Excellence Rollout
Regional Retail Chain4-month intensive programme
The Challenge
Inconsistent sales performance and weak customer-centric behaviours across 40+ store locations were limiting revenue growth and brand loyalty.
Our Solution
BCTCI designed and delivered Sales Excellence and Customer Service programmes with regional facilitators, store manager certification, and performance coaching.
Key Results
25% increase in comparable store sales
50% reduction in formal customer complaints
35% improvement in frontline staff retention